Covid-19 pandemic has severely affected the human lives and businesses around the world. Globally, the demand for hospitality services is at an all-time low due to borders closing and restricted movement in various countries. This article highlights the impact of Covid-19 on the hospitality industry, mainly hotels and restaurants. It further discusses ICT (Information and Communication Technology) and machine learning-based solutions for the current and future pandemics. The study has used the exploratory research method. It has referred to the existing theoretical and empirical findings in the hospitality establishment with regard to the Covid-19 impact.
Keywords: Coronavirus impact; Covid-19 impact; Internet of Things; artificial intellignce; hospitality industry; hotel industry; machine learning.
© 2022 The Author(s). Published by Elsevier B.V.