Level of patient satisfaction at government Unani & Ayurvedic Medical College Hospital in Dhaka, Bangladesh

Sumaiya Akter Snigdha; Mohammad Morshad Alam; Segufta Dilshad; Shaikh Abdus Salam; Animesh Biswas; Mohammad Delwer Hossain Hawlader

doi:10.1016/j.puhip.2020.100037

Level of patient satisfaction at government Unani & Ayurvedic Medical College Hospital in Dhaka, Bangladesh

Public Health Pract (Oxf). 2020 Aug 21:1:100037. doi: 10.1016/j.puhip.2020.100037. eCollection 2020 Nov.

Authors

Sumaiya Akter Snigdha¹, Mohammad Morshad Alam^{1

2}, Segufta Dilshad¹, Shaikh Abdus Salam¹, Animesh Biswas³, Mohammad Delwer Hossain Hawlader¹

Affiliations

¹ Department of Public Health, School of Health and Life Sciences, North South University, Bangladesh.
² Health, Nutrition and Population (HNP) Global Practice, The World Bank, Dhaka, Bangladesh.
³ School of Public Health, Al-Farabi Kazakh National University, Kazakhstan.

Abstract

Objectives: This study was aimed to assess the level of patient satisfaction at Government Unani & Ayurvedic Medical College Hospital in Dhaka, Bangladesh.

Study design: This was a cross-sectional study conducted among 165 patients attended at the out-patient department of Government Unani & Ayurvedic Medical College Hospital, Dhaka, Bangladesh. Patients who were equally or more than 18 years with a history of at least two referral visits were eligible to participate in the study.

Methods: Patients satisfaction was measured by the Patient Satisfaction Questionnaire (PSQ-18), composed of 18 items translated in Bangla.

Results: Among 165 out-patients, 135 (81.8%) were satisfied and 30 (18.2%) were dissatisfied with medical services. The mean and standard deviation of total patient satisfaction was 69.1 (±16.9). Financial aspects were the major area of patient dissatisfaction 29 (17.6%) towards Unani and Ayurvedic treatment due to lack of free medicine supply and high cost of medicine.

Conclusion: The results would shed light on the present conditions of medical services at Government Unani & Ayurvedic Medical College Hospital which could be used to influence the outlook of the policymakers of our country.

Keywords: Healthcare provision; Patient satisfaction; Traditional medicine; Unani and ayurvedic.