This manuscript describes the ongoing efforts to meet ever-changing patron needs by modernizing operations, infrastructure, workforce, and customer service at the National Library of Medicine (NLM). Charged with collecting, organizing, preserving, and disseminating biomedical and life sciences information to the public, the NLM constantly adapts to evolving technologies and scientific advancements in order to better fulfill its mission. Historical context and an overview of operational decision-making offer a window into the workings of our nation's medical library.
Keywords: Agile development; MEDLINE; PubMed; automation; data driven changes; library resources; national Library of Medicine; operational advancement; user driven growth; user experience.