Global warming has seriously affected the local climate characteristics of cities, resulting in the frequent occurrence of urban waterlogging with severe economic losses and casualties. Aiming to improve the effectiveness of disaster emergency management, we propose a novel emergency decision model embedding similarity algorithms of heterogeneous multi-attribute based on case-based reasoning. First, this paper establishes a multi-dimensional attribute system of urban waterlogging catastrophes cases based on the Wuli-Shili-Renli theory. Due to the heterogeneity of attributes of waterlogging cases, different algorithms to measure the attribute similarity are designed for crisp symbols, crisp numbers, interval numbers, fuzzy linguistic variables, and hesitant fuzzy linguistic term sets. Then, this paper combines the best-worst method with the maximal deviation method for a more reasonable weight allocation of attributes. Finally, the hybrid similarity between the historical and the target cases is obtained by aggregating attribute similarities via the weighted method. According to the given threshold value, a similar historical case set is built whose emergency measures are used to provide the reference for the target case. Additionally, a case of urban waterlogging emergency is conducted to demonstrate the applicability and effectiveness of the proposed model, which exploits historical experiences and retrieves the optimal scheme for the current disaster emergency with heterogeneous multi attributes. Consequently, the proposed model solves the problem of diverse data types to satisfy the needs of case presentation and retrieval. Compared with the existing model, it can better realize the multi-dimensional expression and fast matching of the cases.