1 Centre for Quality and Patient Safety, Institute for Health Transformation, Faculty of Health, School of Nursing and Midwifery, Deakin University, Geelong, VIC, Australia. Electronic address: d.kerr@deakin.edu.au.
2 Centre for Organisational Change in Person-Centred Healthcare, Deakin University, School of Medicine, Faculty of Health, Geelong, VIC, Australia; University Hospital Geelong, Barwon Health, Geelong, VIC, Australia.
3 Healthcare Communication Matters, London, UK.
4 Norwich Medical School, University of East Anglia, Faculty of Medicine and Health Sciences, UK.
5 University Hospital Geelong, Barwon Health, Geelong, VIC, Australia.
6 Department of Nursing, University College Copenhagen, Copenhagen, Denmark.
7 School of Nursing, McMaster University, Hamilton, ON, Canada.