Ezidi voices: The communication of COVID-19 information amongst a refugee community in rural Australia- a qualitative study

Sunita Joann Rebecca Healey; Nafiseh Ghafournia; Peter D Massey; Karinne Andrich; Joy Harrison; Kathryn Taylor; Katarzyna Bolsewicz

doi:10.1186/s12939-022-01618-3

Ezidi voices: The communication of COVID-19 information amongst a refugee community in rural Australia- a qualitative study

Int J Equity Health. 2022 Jan 21;21(1):10. doi: 10.1186/s12939-022-01618-3.

Authors

Sunita Joann Rebecca Healey¹, Nafiseh Ghafournia², Peter D Massey³, Karinne Andrich², Joy Harrison⁴, Kathryn Taylor⁵, Katarzyna Bolsewicz⁶

Affiliations

¹ Multicultural Health Service, HNE Health Harker Building, Wallsend Health Services Longworth Ave, Wallsend, Newcastle, NSW, 2287, Australia. Rebecca.Healey@health.nsw.gov.au.
² Multicultural Health Service, HNE Health Harker Building, Wallsend Health Services Longworth Ave, Wallsend, Newcastle, NSW, 2287, Australia.
³ College of Medicine and Dentistry James Cook University, QLD, 4811, Townsville, Australia.
⁴ Multicultural Health Service, HNE Health Armidale Community Health Centre, 226 Rusden St, Armidale, NSW, 2350, Australia.
⁵ Central Coast Population Health Unit Level 1, 4 Watt St, Gosford, NSW 2250, Australia.
⁶ The University of Newcastle, University Drive, Callaghan, Newcastle, NSW 2308, Australia.

Abstract

Background: There is growing evidence that government health information related to COVID-19 has failed to adequately reach culturally and linguistically diverse (CALD) populations in Australia. Refugees are a unique sub-set of the CALD communities and are subject to numerous barriers preventing adequate health care, both pre- and post-migration. The barriers are accentuated during emergencies, such as a pandemic, as a result of an intersection of various social and economic inequalities. The recently resettled Ezidi refugee community in a regional area of Australia is an example of a community sitting at the intersection of various inequities and thus at greater risk from COVID-19. The purpose of this study is to describe the experiences of the Ezidi in a regional area with COVID-19 information and how this has been communicated to and shared within this group; what barriers the community may experience in accessing COVID-19 information; and how the government-led COVID-19 information communication could be improved.

Methods: This qualitative study was designed to explore the perceptions and views of the Ezidi and service providers regarding COVID-19 messaging. Multicultural and Refugee Health staff facilitated interviews with four local service providers and ten Ezidi community members, including seven influential leaders. Thematic analysis was employed across individual, pair and group data analysis. Similar categories were grouped into themes.

Results: The main findings of the study are: the refugee experience influences the communication of COVID-19 messages; cultural, social and gender norms influence responses to COVID-19; trusted individuals and service providers are key in communities' uptake of COVID-19 messages; currently available governmental COVID-19 information resources and sharing strategies were found unhelpful and inappropriate; COVID-19 communiqués and message delivery for this regional minority refugee community can be improved.

Conclusion: The recently resettled Ezidi community, and likely other similar communities, would benefit from tailored engagement by government organisations, as well as settlement services to improve the communication of COVID-19 health information and reduce related inequities.

Keywords: COVID-19 messages; Ezidi communit; Refugees; Regional Australia.

Publication types

Research Support, Non-U.S. Gov't

MeSH terms

Australia
COVID-19*
Communication
Health Services Accessibility
Humans
Qualitative Research
Refugees*
SARS-CoV-2