A case for standardized communications for point of distribution operations

J Emerg Manag. 2021 Jul-Aug;19(4):355-366. doi: 10.5055/jem.0498.

Abstract

Objective: Propose standardized communication formats and procedures at the point of distribution (POD) sites to facilitate the effective management and alleviate friction points that may occur while responding to a widespread medical incident within the National Incident Management System (NIMS).

Design: Through observation of POD operations and interviews with key personnel in Indiana and county emergency management agencies (EMA), identify current communication practices and propose a structured command and control (C2) framework that would streamline management requirements during a widespread activation.

Setting: The State of Indiana, various counties throughout Indiana.

Conclusions: Current C2 practices are adequate for small-scale events. However, a standardized approach to the C2 and reporting framework may provide more responsive situational awareness and incident management of larger-scale medical incidents within Indiana.

MeSH terms

  • Communication*
  • Humans
  • Indiana