Factors associated with the quality of mental health services and consumers' functionality using tertiary-based services

Eric Badu; Anthony P O'Brien; Rebecca Mitchell; Akwasi Osei

doi:10.1111/ppc.12820

Factors associated with the quality of mental health services and consumers' functionality using tertiary-based services

Perspect Psychiatr Care. 2022 Apr;58(2):592-607. doi: 10.1111/ppc.12820. Epub 2021 May 3.

Authors

Eric Badu¹, Anthony P O'Brien², Rebecca Mitchell³, Akwasi Osei⁴

Affiliations

¹ School of Nursing and Midwifery, Faculty Health and Medicine, The University of Newcastle, Callaghan, New South Wales, Australia.
² Faculty of Health, Southern Cross University, New South Wales, Australia.
³ Health & Wellbeing Research Unit (HoWRU), Macquarie Business School, Macquarie University, Macquarie Park, New South Wales, Australia.
⁴ Ghana Mental Health Authority, Ghana Health Services, Accra, Ghana.

PMID: 33942311
DOI: 10.1111/ppc.12820

Abstract

Purpose: Assess factors associated with the quality of mental health services.

Design and methods: Cross-sectional design, quantitative data, and 510 consumers from three psychiatric facilities.

Results: The average age of consumers was 34 years and 51.57% males. Consumers reported mixed satisfaction with the quality of mental health services (mean = 3.2; SD = 0.56) but were dissatisfied with the range of interventions (mean = 1.57; SD = 0.77). Predisposing (age, education, and primary occupation), enabling (insurance status), and need factors (mental health status) were significantly associated with quality indicators (range of interventions, efficacy, and overall satisfaction). These factors were significantly associated with consumers' functionality (cognition, mobility, self-care, getting along, life activities, and participation).

Practice implications: Policymakers and clinicians are encouraged to incorporate the predisposing, enabling, and need factors into mental health planning, monitoring, and advocacy to improve service outcomes.

Keywords: consumer; functionality; mental health; quality; satisfaction; tertiary-based services.

MeSH terms

Adult
Cross-Sectional Studies
Female
Humans
Male
Mental Disorders* / psychology
Mental Disorders* / therapy
Mental Health Services*
Self Care