Mules are essential for pack work in mountainous areas, but there is a lack of research on this species. This study intends to assess the perceptions, attitudes, empathy and pain perception of soldiers about mules, to understand the type of human-mule relationship. For this, a survey was applied with closed-ended questions where the empathy and pain perception tools were included and later analyzed through correlations. Open-ended questions were analyzed through text mining. A total of 73 soldiers were surveyed. They had a wide range of ages and years of experience working with equids. Significant positive correlations were found between human empathy, animal empathy and pain perception. Soldiers show a preference for working with mules over donkeys and horses. Text mining analysis shows three clusters associated with the mules' nutritional, environmental and health needs. In the same line, relevant relations were found for the word "attention" with "load", "food", and "harness". When asked what mules signify for them, two clusters were found, associated with mules' working capacity and their role in the army. Relevant relations were found between the terms "mountain", "support", and "logistics", and also between "intelligent" and "noble". To secure mules' behavioral and emotional needs, future training strategies should include behavior and welfare concepts.
Keywords: animal welfare; empathy; human–animal interactions; mule; perceptions; soldiers.