Good communication between healthcare providers and patients is vital to effective healthcare. In order to understand patients' complaints, make accurate diagnoses, obtain informed consent and explain treatment regimens, clinicians must communicate well with their patients. This can be challenging when treating patients from unfamiliar cultural backgrounds, such as the Deaf. Not only are they a linguistic and cultural minority, they are also members of the world's largest and oft-forgotten minority group: the disability community. Under Article 25 of the United Nations Convention on the Rights of Persons with Disabilities ("CRPD"), persons with disabilities have rights to the same range, quality and standard of free or affordable healthcare and programmes as provided to other people. Yet communication barriers and healthcare providers' lack of familiarity with Deaf culture can impair the quality and accessibility of healthcare for the Deaf. This essay analyses the scope of this issue in Singapore: a state party to the CRPD which has a vibrant Deaf community, and yet no legislative or constitutional guarantees of the rights of persons with disabilities. In addition to exploring the communication barriers faced by Deaf patients in Singapore, this essay highlights ways in which healthcare providers and the state can support community-based initiatives to overcome these barriers.
Keywords: CRPD; Deaf; Deafness; Disability rights; Healthcare; Healthcare communication; Informed consent; Medical interpreter; Minority healthcare; Patient autonomy; Singapore; Therapeutic alliance; UN Convention on the Rights of Persons with Disabilities.
© National University of Singapore and Springer Nature Singapore Pte Ltd. 2019.