Many hospitals face a common challenge: limited space for a high number of patients. This has led to quick patient throughput, which can impact patient perception of discharge readiness. This study examined whether a poster highlighting tasks to complete as part of the discharge process improved caregiver perception of readiness to transition home. Using a sequential, exploratory mixed methods design, focus groups were convened to explore clinical staff perspective on the discharge process on 3 pediatric inpatient units at a large, urban, pediatric academic medical center in the United States. Analysis of this content informed the design of a poster intervention to "nudge" caregivers (eg, parents, legal guardians) toward readiness and self-efficacy that was then tested in a randomized, controlled experiment. The poster focused on practical knowledge for specific areas of transition adjustment, such as medication and care recipient recovery behaviors, barriers, and enablers. Caregivers (n = 135) completed surveys at discharge indicating their perceived readiness to transition home with their child. Analysis of covariance was used to test the effect of the poster condition (poster vs no poster) on caregiver readiness, preparedness, and confidence for discharge while controlling for previous admission history. Significant effects for poster presence were found on caregivers' perceived readiness for discharge, F 1,125 = 7.75, P = .006, Cohen's d = 0.44; and caregivers' perceived preparedness for the transition home, F 1,121 =7.24, P = .008, Cohen's d = 0.44. Only a marginal effect was found for poster condition on caregivers' confidence ratings, F 1,125 = 2.93, P = .090, Cohen's d = 0.29. The results suggest that simple nudges in the patient care environment may yield measurable improvements in caregiver outcomes.
Keywords: behavioral health; communication; methods; patient satisfaction; quantitative.
© The Author(s) 2020.