WHO led the digital transformation of your company? A reflection of IT related challenges during the pandemic

Savvas Papagiannidis; Jonathan Harris; David Morton

doi:10.1016/j.ijinfomgt.2020.102166

WHO led the digital transformation of your company? A reflection of IT related challenges during the pandemic

Int J Inf Manage. 2020 Dec:55:102166. doi: 10.1016/j.ijinfomgt.2020.102166. Epub 2020 Jun 6.

Authors

Savvas Papagiannidis¹, Jonathan Harris², David Morton²

Affiliations

¹ Newcastle University Business School, United Kingdom.
² ICT Industry, United Kingdom.

Abstract

In this paper we reflect on a number of IT related challenges during the COVID19 pandemic, primarily from a CIO and IT professionals perspective. We consider three time periods, namely the period before the pandemic, the response to the pandemic and the period after it. For each period we discuss the key challenges that practitioners faced and outline important areas to consider for the future. Hopefully, the lessons learnt and the experiences gained will positively inform future academic research and practice.

Keywords: Business continuity; Business resilience; COVID-19; Digital transformation; Disaster recovery; IT management; Pandemic.