Evaluation of the Impact of Handoff Based on the SBAR Technique on Quality of Nursing Care

Ali Abbaszade; Abdolghader Assarroudi; Mohammad Reza Armat; Jacqueline J Stewart; Mohammad Hassan Rakhshani; Narges Sefidi; Mohammad Sahebkar

doi:10.1097/NCQ.0000000000000498

Evaluation of the Impact of Handoff Based on the SBAR Technique on Quality of Nursing Care

J Nurs Care Qual. 2021 Jul-Sep;36(3):E38-E43. doi: 10.1097/NCQ.0000000000000498.

Authors

Ali Abbaszade¹, Abdolghader Assarroudi, Mohammad Reza Armat, Jacqueline J Stewart, Mohammad Hassan Rakhshani, Narges Sefidi, Mohammad Sahebkar

Affiliation

¹ Department of Medical-Surgical Nursing, School of Nursing, North Khorasan University of Medical Sciences, Bojnourd, Iran (Mr Abbaszade and Dr Armat); Iranian Research Center on Healthy Aging, Department of Medical-Surgical Nursing, School of Nursing and Midwifery, Sabzevar University of Medical Sciences, Sabzevar, Iran (Dr Assarroudi); Passan School of Nursing, Wilkes University, Wilkes-Barre, Pennsylvania (Dr Stewart); Iranian Research Center on Healthy Aging, Department of Biostatistics and Epidemiology, School of Health, Sabzevar University of Medical Sciences, Sabzevar, Iran (Dr Rakhshani); Student Research Committee, Sabzevar University of Medical Sciences, Sabzevar, Iran (Mrs Sefidi); and Department of Social Medicine, School of Medicine, Sabzevar University of Medical Sciences, Sabzevar, Iran (Mr Sahebkar).

PMID: 32568964
DOI: 10.1097/NCQ.0000000000000498

Abstract

Background: Effective communication, including the complete and accurate transfer of information and the prevention of misrepresentation and misinterpretation of patient-centered data during handoff, can enhance the quality of patient care and safety.

Purpose: This study was aimed at evaluating the impact of bedside handoff using the Situation, Background, Assessment, Recommendation (SBAR) technique, on the quality of nursing care.

Methods: The Quality Patient Care Scale (QUALPACS) was completed by the patient while nurses performed a verbal bedside shift handoff and after receiving education on the purpose and proper use of the SBAR communication tool.

Results: The mean age of subjects was 51.29 ± 8.02 years. We found a significant increase in the mean score of QUALPACS dimensions, namely psychosocial (P < .001), physical (P < .001), and communication (P < .001) after SBAR implementation.

Conclusions: Findings suggest that using the SBAR handoff technique increases the quality of nursing care in all QUALPACS dimensions.

MeSH terms

Adult
Communication
Humans
Middle Aged
Nursing Care*
Patient Handoff*