COVID-19 Epidemic Peer Support and Crisis Intervention Via Social Media

Community Ment Health J. 2020 Jul;56(5):786-792. doi: 10.1007/s10597-020-00624-5. Epub 2020 May 6.

Abstract

This article describes a peer support project developed and carried out by a group of experienced mental health professionals, organized to offer peer psychological support from overseas to healthcare professionals on the frontline of the COVID-19 outbreak in Wuhan, China. This pandemic extremely challenged the existing health care systems and caused severe mental distress to frontline healthcare workers. The authors describe the infrastructure of the team and a novel model of peer support and crisis intervention that utilized a popular social media application on smartphone. Such a model for intervention that can be used elsewhere in the face of current global pandemic, or future disaster response.

Keywords: COVID; Crisis intervention; Emotional stage; Healthcare personnel; Mental health; Peer support; Smart phone; Social media.

MeSH terms

  • Australia
  • COVID-19
  • Canada
  • China
  • Coronavirus Infections / psychology*
  • Crisis Intervention / methods*
  • Health Personnel / psychology*
  • Humans
  • International Cooperation
  • Mental Health
  • Mobile Applications
  • Occupational Health*
  • Pandemics
  • Peer Group*
  • Pneumonia, Viral / psychology*
  • Smartphone
  • Social Media*
  • Social Support*
  • United States