Why, what and how do European healthcare managers use performance data? Results of a survey and workshop among members of the European Hospital and Healthcare Federation

PLoS One. 2020 Apr 8;15(4):e0231345. doi: 10.1371/journal.pone.0231345. eCollection 2020.

Abstract

Objective of this study was to better understand the use of performance data for evidence-based decision-making by managers in hospitals and other healthcare organisations in Europe in 2019. In order to explore why, what and how performance data is collected, reported and used, we conducted a cross-sectional study based on a self-reported online questionnaire and a follow-up interactive workshop. Our study population were participants of a pan-European professional Exchange Programme and their hosts (n = 125), mostly mid-level hospital managers. We found that a substantial amount of performance data is collected and reported, but could be utilised better for decision-making purposes. Motivation to collect and report performance data is equally internal and external, for improvement as well as for accountability purposes. Benchmarking between organisations is recognised as being important but is still underused. A plethora of different data sources are used, but more should be done on conceptualising, collecting, reporting and using patient-reported data. Managers working for privately owned organisations reported greater use of performance data than those working for public ones. Strategic levels of management use performance data more for justifying their decisions, while managers on operational and clinical levels use it more for day-to-day decision-making. Our study showed that, despite the substantial and increasing use of performance data for evidence-based management, there is room and need to further explore and expand its role in strategic decision-making and supporting a shift in healthcare from organisational accountability towards the model of learning organisations.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Administrative Personnel / psychology*
  • Cross-Sectional Studies
  • Decision Making
  • Delivery of Health Care / organization & administration*
  • Europe
  • Female
  • Humans
  • Internet
  • Leadership
  • Male
  • Surveys and Questionnaires
  • Task Performance and Analysis*

Grants and funding

This research project was funded by the Marie Skłodowska-Curie Innovative Training Network (HealthPros—Healthcare Performance Intelligence Professionals; https://www.healthpros-h2020.eu/) that has received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement no. 765141. The views expressed in this manuscript are those of the authors and not necessarily those of the EU. The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript. Funding to pay the Open Access publication charges for this article was provided under grant agreement no. 765141.