The present study sheds light on social workers' working conditions in highly demanding settings and examines the associations between their perceived job demands, resources, resilience, personal burnout, and work engagement. A cross-sectional quantitative online survey was conducted with employees in social work institutions of independent and public sponsors providing help for refugees and homeless persons. The study participants were 243 social workers (68.8% female and 31.3% male) from four federal states in Germany. Correlations between social workers' job demands, resources, burnout, and work engagement were confirmed in accordance with the Job Demands-Resources model. Results of the structural equation modelling revealed significant positive effects of employees' job demands on their personal burnout, but no significant effects on their work engagement. The meaning of work as a job resource was significantly positively related to work engagement and negatively related to burnout. Although resilience did not moderate the relationship between employees' job demands and burnout, it had a significant negative effect on burnout and a positive effect on work engagement. The results indicate a need for the development of health promotion measures for social workers in homeless and refugee aid. Structural approaches should target the reduction of employees' job demands to diminish their potentially health-depleting effects. Of equal importance, behavioural measures should foster employees' meaning of work and resilience, since both resources showed beneficial effects on their work engagement and were negatively related to burnout.
Keywords: personal burnout; resilience; social work; work engagement; working conditions.