Development and preliminary evaluation of a patient portal messaging for research recruitment service

J Clin Transl Sci. 2018 May 25;2(1):53-56. doi: 10.1017/cts.2018.10. eCollection 2018 Feb.

Abstract

Introduction: We developed a service to identify potential study participants through electronic medical records and deliver study invitations through patient portals.

Methods: The service was piloted in a cohort study that used multiple recruitment methods.

Results: Patient portal messages were sent to 1303 individuals and the enrollment rate was 10% (n=127). The patient portal enrollment rate was significantly higher than email and post mail (4%) strategies.

Conclusion: Patient portal messaging was an effective recruitment strategy.

Keywords: Research recruitment; electronic medical record; patient engagement; patient portal; recruitment services.