Measuring Patient Experiences from Intensive Care Units to Improve Health IT Systems and Nursing Care

Stud Health Technol Inform. 2019 Jul 4:262:166-167. doi: 10.3233/SHTI190043.

Abstract

The purpose of the study was to investigate the experiences of discharged patients from Intensive Care Units (ICUs). A study with retrospective data collection (n=112) was conducted via interviews using the Intensive Care Experience Questionnaire. 93% of participants reported positive experiences from the ICU. Frightening experiences were restricted to minimum levels (mean score=9/25), while the feeling of security was prevalent (96.5%) and care satisfaction was high (mean score=18.2/20). Communicating the aforementioned experiences, professionals may better understand patients' needs in order to improve the IT systems and patients' hospitalization.

Keywords: Intensive Care Unit (ICU); patient experiences.

MeSH terms

  • Critical Care
  • Critical Care Nursing*
  • Hospital Information Systems*
  • Humans
  • Intensive Care Units*
  • Medical Informatics
  • Patient Satisfaction
  • Retrospective Studies
  • Surveys and Questionnaires