Key Communication Skills in Cosmetic Dermatology: A 3-Pillar Model

Abstract

Cosmetic dermatology deals with the beauty and appearance of the skin - a most important element of body image. Treatments used in cosmetic dermatology (hygiene, hydration, protection, repair) aim to enhance the characteristics of the skin, its anatomy, its function, and its vitality, to produce aesthetic improvements. Communication with the patient is essential in medical consultations and we believe that it has special connotations in cosmetic dermatology that must be taken into account. In this article, we present a 3-pillar model for communication with cosmetic dermatology patients that rests on 3 skills: assertiveness, empathy, and critical judgement.

Keywords: Asertividad; Assertiveness; Communication; Comunicación; Critical judgement; Dermatology; Dermatología; Empathy; Empatía; Esthetics; Estética; Juicio crítico; Pilares; Pillars.