[What kind of health information does the public need? Results of a qualitative study]

Abstract

Introduction: In 2016, the users of a Results Centre were asked directly about their health information needs. Three objectives were set: to define the groups interested in receiving the information generated, to determine the contents of the information to be included in the different products, and to identify the formats and channels most suitable for each of the stakeholders.

Material and methods: Semi-structured personal interviews and focus groups were organised to find out the interests of the users. Personal interviews and on-line consensus dynamics were also performed to determine the interests of the different health professionals, and those of professionals in communication. An analysis of content and discourse was done through the literal transcription of the focus groups and interviews held, as well as the open responses of the consensus dynamics.

Results: Two major interest groups were defined: that of professionals and of the users, with the former sub-divided into different groups according to their professional profile. The main contents of health information to include in the products generated differed for each interest group, as well as the most suitable formats and channels in each case.

Discussion: The information needs of professionals were oriented to the improvement of their professional practice. The importance of working on the dissemination of the information already generated, was also shown. The users stated that they only need information directly related to their health status, and identified their referring doctor as the person in charge of having this information and transmitting it.

Keywords: Acceso a la información; Access to information; Community participation; Comunicación en salud; Diseminación de información; Health communication; Health information exchange; Information dissemination; Intercambio de información en salud; Participación ciudadana.