TEAM approach reduced wait time, improved "face" time

James Milford; Michael R Strasser; Christine A Sinsky

TEAM approach reduced wait time, improved "face" time

J Fam Pract. 2018 Aug;67(8):E1-E8.

Authors

James Milford¹, Michael R Strasser, Christine A Sinsky²

Affiliations

¹ Three Oaks Health, S.C., Johnson Creek, Wisconsin, USA. Email: jam@threeoakshealthcare.com.
² American Medical Association, Chicago, Illinois, USA.

PMID: 30110501

Abstract

An experimental care delivery model shows how staffing and role adjustments can enrich the health care experience for patients, staff, and physicians.

MeSH terms

Adult
Delivery of Health Care / organization & administration*
Delivery of Health Care / statistics & numerical data
Efficiency, Organizational / statistics & numerical data*
Female
Humans
Male
Middle Aged
Patient Care Team / organization & administration*
Patient Care Team / statistics & numerical data
Patient Satisfaction / statistics & numerical data*
Personnel Staffing and Scheduling / organization & administration*
Personnel Staffing and Scheduling / statistics & numerical data
Physician-Patient Relations
Primary Health Care / organization & administration*
Primary Health Care / statistics & numerical data
Time and Motion Studies
Waiting Lists*
Wisconsin