Patients with challenging behaviors: Communication strategies

Isabel N Schuermeyer; Erin Sieke; Leah Dickstein; Tatiana Falcone; Kathleen Franco

doi:10.3949/ccjm.84a.15130

Patients with challenging behaviors: Communication strategies

Cleve Clin J Med. 2017 Jul;84(7):535-542. doi: 10.3949/ccjm.84a.15130.

Authors

Isabel N Schuermeyer¹, Erin Sieke², Leah Dickstein³, Tatiana Falcone^{4

5}, Kathleen Franco^{6

7}

Affiliations

¹ Director of Psycho-Oncology, Department of Psychiatry and Psychology, Cleveland Clinic, Cleveland, OH, USA. schueri@ccf.org.
² Cleveland Clinic Lerner College of Medicine of Case Western Reserve University, Cleveland, OH, USA.
³ Department of Neurology, The Johns Hopkins Hospital, Baltimore, MD, USA.
⁴ Epilepsy Center, Department of Psychiatry and Psychology, Cleveland Clinic;, Cleveland, OH, USA.
⁵ Assistant Professor, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University, Cleveland, OH, USA.
⁶ Department of Psychiatry and Psychology, Cleveland Clinic, Cleveland, OH, USA.
⁷ Associate Dean of Admissions and Student Affairs, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University, Cleveland, OH, USA.

PMID: 28696194
DOI: 10.3949/ccjm.84a.15130

Abstract

Some patients have behaviors that make interactions unpleasant, sometimes contributing to suboptimal outcomes and physician burnout. Understanding common difficult personality types can help doctors plan effective strategies for dealing with each, resulting in more effective communication, less stress, and better health outcomes.

Publication types

Review

MeSH terms

Burnout, Professional / etiology
Burnout, Professional / prevention & control
Burnout, Professional / psychology
Humans
Passive-Aggressive Personality Disorder / psychology*
Patient Compliance / psychology*
Physician-Patient Relations*