1 Alisha Lucas MBA, BHSc(HIM), A/Director, Health Contact Centre, Statewide Health Services Branch, Clinical and Statewide Services, Queensland Health, GPO Box 48, Brisbane QLD 4001, Australia, Tel: +61 7 3877 8252.
2 Helen Cooper AssDipMRA, BBusMktg GDipEd, MTM, Lecturer, School of Public Health, Griffith University Associate Diploma Medical Record Administration, The University of Sydney (formerly Cumberland College of Health Sciences) School of Public Health, Griffith University - Logan Campus (L05) University Drive Meadowbrook QLD 4131 AUSTRALIA Tel: +61 7 3382 1352.