[Collaboration between nursing teams and users to improve the quality of the care provision]

Abstract

The place of users in the health care system has evolved towards their greater involvement in health institutions. International models have led France to recognise patients' experience and to develop a partnership with caregivers. Adapted methods favour the emergence and consideration of the opinion of those receiving the care, help to open up the debate and develop actions more in line with patients' needs.

Keywords: association de patients; droit des patients; experience; expérience; patients’ association; patients’ right; quality; qualité; représentation des usagers; user representation.