Nurses' Perceptions of Quality Care

J Nurs Care Qual. 2017 Apr/Jun;32(2):180-185. doi: 10.1097/NCQ.0000000000000211.

Abstract

Limited research has been conducted on how nurses define or perceive "quality nursing care." We conducted focus groups to identify nurses' perceptions of quality care at a Midwestern academic medical center. Transcripts of the focus group sessions were analyzed using thematic analysis techniques, and 11 themes emerged: Leadership, Staffing, Resources, Timeliness, Effective Communication/Collaboration, Professionalism, Relationship-Based Care, Environment/Culture, Simplicity, Outcomes, and Patient Experience.

MeSH terms

  • Attitude of Health Personnel*
  • Delivery of Health Care / standards*
  • Focus Groups
  • Humans
  • Nursing Staff, Hospital / psychology*
  • Perception*
  • Quality Assurance, Health Care / methods