[Internal and external assessment of nursing home residents' satisfaction]

Abstract

Quality improvement procedures and measuring the satisfaction of nursing home residents is a major priority. A study assessed the differences between the results of a survey conducted by internal staff and of one carried out by an external service provider to evaluate the satisfaction of the residents of a nursing home.

Keywords: assessment; nursing home; quality; qualité; resident; résident; satisfaction; établissement d’hébergement pour personnes âgées dépendantes; évaluation.