Introduction: Primary health care centers are subject to supply and demand, while being the foundation of the health care system in the country. The aim of the study determination of satisfaction level of the patients with basic health care services.
Material and methods: 124 persons we studied using a standardized questionnaire EUROPEP, developed by The European Working Party on Quality in Family Practice.
Results: Experiences 68% of respondents indicate the kindness and helpfulness of nurses POS, and more than half of the respondents (52%) said the same in the case of receptionists. Most of the respondents had a positive opinion about the behavior of GPs emphasizing their delicacy during the medical examinations (83%), respect for intimacy (82%), as well as a benevolent attitude towards patients (77%). However, despite the positive assessment of behavior, doctors in the opinion of 52% of the respondents did not offer them any preventive examinations, and in many cases (43%) did not pass the information regarding the healthy lifestyle. Every third patient (32%) did not receive information from doctor about the side effects of drugs. The results showed that significantly fewer than half of the GPs was interested in the sphere of psychosocial of their patients. Only 27% of respondents received from the doctor's help in dealing with fears about health. An even smaller percentage of respondents experienced interest in respect of their personal (23%) or material (23%) situation, while questions about family members from doctors heard 35% of patients.
Conclusions: 1. The overall level of patient satisfaction with primary care services is high. Positively evaluated is the availability of a doctor, kindness, interest in health issues. 2. Patients experience a deficit of prevention and health promotion and they consider inadequate medical attention psychosocial problems. 3. It is necessary increased involvement of staff in health promotion and health prevention education through training in interpersonal communication. 4. Increasing public awareness on health issues results in higher expectations regarding health information and the planned treatment.