Characterization of Help Desk issues After the Implementation of an Emergency Department Electronic Health Record

Daniel Capurro; Mauricio Soto; Patricio Giacaman; Silvia Catalán

Characterization of Help Desk issues After the Implementation of an Emergency Department Electronic Health Record

Stud Health Technol Inform. 2015:216:875.

Authors

Daniel Capurro¹, Mauricio Soto², Patricio Giacaman¹, Silvia Catalán³

Affiliations

¹ Department of Internal Medicine, School of Medicine, Pontificia Universidad Católica de Chile, Santiago, Chile.
² Department of Family Medicine, School of Medicine, Pontificia Universidad Católica de Chile, Santiago, Chile.
³ Department of Pediatrics, School of Medicine, Pontificia Universidad Católica de Chile, Santiago, Chile.

PMID: 26262177

Abstract

Electronic health records (EHRs) can produce significant disruption when first implemented. Successful implementations depend on the availability of technical and clinical support. We present a description of the frequency and types of issues raised during the first 12 months after the implementation of an EHR at a teaching hospital in Santiago, Chile.

MeSH terms

Electronic Health Records* / organization & administration
Electronic Health Records* / statistics & numerical data
Emergency Service, Hospital* / organization & administration
Emergency Service, Hospital* / statistics & numerical data
Humans
Program Development