Zero-index-metamaterials (ZIM) have drawn much attention due to their intriguing properties and novel applications. Particularly, in a parallel plated ZIM waveguide system with defects, total reflection or transmission of wave can be achieved by adjusting the properties of defects. This effect has been explored extensively in different types of ZIM (e.g., epsilon-near-zero metamaterials, matched impedance ZIM, or anisotropic ZIM). Almost all previous literatures showed that only monopole modes are excited inside the defects if they are in circular cylinder shapes. However, the underlying physics for excited modes inside defects is wrongly ignored. In this work, we uncover that additional modes could be excited by theoretical analysis, which is important as it will correct the current common perception. For the case of matched impedance zero-index metamaterials (MIZIM), the additional dipole modes can be excited inside the defects when total transmission occurs. Moreover, we also observe the same results in Dirac-cone-like photonic crystals which have been demonstrated theoretically and experimentally to function as MIZIM. For another case of epsilon-near-zero metamaterials (ENZ), we find that additional higher order modes (e.g., tri-pole) can be excited inside the defects when total transmission happens. Numerical simulations are performed to verify our finding regarding the additional modes.