Internet access and patient portal readiness among patients in a group of inner-city safety-net practices

J Ambul Care Manage. 2013 Jul-Sep;36(3):251-9. doi: 10.1097/JAC.0b013e31829702f9.

Abstract

The use of online personal health records (PHRs) threatens to transform the digital divide to a health care divide among the underserved. Little is known about underserved patients' ability to access online PHRs. We examined these factors among patients within safety-net practices. Among respondents (N = 654), only 12% had no experience of using a computer, and most were interested in using it to communicate with their provider. Age, sex, and race were not associated with interest in PHRs. A majority of patients have access to the Internet and are interested in using a PHR to manage their care, but they are not prepared.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Access to Information
  • Adult
  • Electronic Health Records*
  • Female
  • Health Records, Personal*
  • Humans
  • Internet*
  • Male
  • Medically Underserved Area*
  • Middle Aged
  • New York
  • Primary Health Care*
  • Surveys and Questionnaires
  • Urban Population
  • Vulnerable Populations*