Initial responses of different health care professionals to various patients with headache: which are perceived as difficult?

Int J Behav Med. 2013 Sep;20(3):468-75. doi: 10.1007/s12529-012-9232-7.

Abstract

Background: Somatizing patients are considered a challenge to health care professionals.

Purpose: The purpose of this study was to investigate the responses of different health care professionals' to patients with headache with different presentations.

Method: Medical professionals (n = 77), clinical psychologists (n = 40), and psychology students (n = 115) were shown with four different manifestations of headache (neutral, somatic trauma, anxious-depressed, and severe somatizing). Health professionals rated their initial cognitive and emotional responses using a standardized questionnaire.

Results: The severe somatizing and anxious-depressed patients with headache evoked significantly more negative cognitive and emotional responses in all three samples. Even brief exposure to a patient's story yields specific initial responses from various health care professionals irrespective of their disciplines.

Conclusion: Patients with headache and with a distressed presentation evoke significantly more negative cognitive and emotional responses in different health care professionals. Health care professionals should be more aware of their own response to difficult patients; in this way they will be more capable of managing this patient group.

MeSH terms

  • Adolescent
  • Adult
  • Anxiety / psychology
  • Attitude of Health Personnel*
  • Cross-Sectional Studies
  • Depression / psychology
  • Emotions
  • Female
  • Headache / psychology*
  • Humans
  • Male
  • Middle Aged
  • Perception
  • Physicians / psychology*
  • Professional-Patient Relations*
  • Psychology*
  • Somatoform Disorders / psychology*
  • Students / psychology
  • Surveys and Questionnaires
  • Young Adult