Diversity of tasks and information technologies used by office workers at and away from work

Ergonomics. 2011 Nov;54(11):1017-28. doi: 10.1080/00140139.2011.609913.

Abstract

Background: Computer use is associated with musculoskeletal complaints among office workers. Insufficient exposure diversity between tasks is a proposed etiological factor, but little information exists on diversity of tasks and information and communication technologies (ICT) among office workers.

Method: Direct observation and self-report data were collected on tasks performed and ICT used among 24 office workers, over 12 h in work and non-work environments. Self-reports were repeated on four additional days.

Results: Observations were for a mean [SD] 642[40] min. Productive tasks comprised 63% of observations, instrumental 17%, self-care 12% and leisure 8%. Non-ICT tasks comprised 44% of observations; New electronic-based ICT 36%; Old paper-based ICT 15%, and Combined ICT tasks 4%. Proportions of tasks and ICT use differed between environments and days.

Conclusion: Information about diversity in tasks and ICT provides the basis for future investigations into exposure variation in ICT-intensive environments and possible musculoskeletal health risks. STATEMENT OF RELEVANCE: Information and communication technologies (ICT) provide office workers access to perform work-related tasks after work hours and in away-from-work locations. Musculoskeletal disorder risk assessment for office workers should account for actual tasks performed over a work day, including away from work exposures. This study provides rich, detailed data on occurrence of tasks performed and ICT used by office workers throughout the day.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Administrative Personnel*
  • Adult
  • Australia
  • Female
  • Humans
  • Male
  • Middle Aged
  • Musculoskeletal Diseases / etiology
  • Observation
  • Occupational Exposure / prevention & control
  • Occupational Health*
  • Self Report
  • User-Computer Interface*