[Features information of the surgical process and patients' satisfaction]

Abstract

Aim: To explore the relationship between the perceived characteristics of the information that patients receive on the surgical procedure and their satisfaction.

Method: Observational cross-sectional study, conducted by the use of surveys at the Virgen Macarena University Hospital (VMUH) of Seville, in July 2009. It involved 75 patients selected by convenience sampling. The ANOVA test was performed according to the assessed characteristics of the information in order to determine the differences in satisfaction.

Results: The value obtained in the satisfaction with the information of physicians and nurses are high. Nevertheless, 42, 5% had the impression of not being able to ask questions and 71, 4% were not asked for authorized relatives to be informed. When applying the ANOVA test, statistically significant differences were obtained for the satisfaction with the information received by the physicians, depending on having received it prior to surgery, and the privacy while receiving this information. On the other hand, the satisfaction with the information provided by nursing professionals is related to the supplying of information on discharge and further home care instructions.