Message transmission efficiency through five telecommunication technologies for signing deaf users

Assist Technol. 2010 Fall;22(3):141-51. doi: 10.1080/10400430903519928.

Abstract

This cross-sectional research design compares the efficiency of videoconferencing in distance communication for signing deaf persons with that of teletypewriter (TTY)-based telecommunication for the deaf. The efficiency of message transmission was evaluated among 30 signing deaf persons (18 to 65 years) under the six following experimental conditions: (a) Omnitor Allan eC software, (b) Polycom ViaVideo II software, (c) Microsoft Windows Live Messenger software, (d) the D-Link videophone, (e) TTY (written French), and (f) face to face (reference standard). Three timed intelligibility tests and a satisfaction assessment were carried out for each of the experimental conditions. Results showed that videoconferencing technologies offer a better efficacy/time ratio for communication than does TTY. Communication using videoconferencing technologies was very similar to face-to-face communication; this was also true for technologies that are not designed specifically for the deaf population. Equivalent satisfaction levels were observed between TTY and videoconferencing technologies. Microsoft Windows Live Messenger was less preferred due to image fluidity issues.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adolescent
  • Adult
  • Aged
  • Communication Aids for Disabled / standards*
  • Cross-Sectional Studies
  • Efficiency*
  • Female
  • Humans
  • Male
  • Middle Aged
  • Persons With Hearing Impairments*
  • Telecommunications / standards*
  • Video Recording
  • Videoconferencing
  • Young Adult