Due to the uncertainty of many of the factors that influence the performance of an emergency medical service, we propose using Bayesian networks to model this kind of system. We use different algorithms for learning Bayesian networks in order to build several models, from the hospital manager's point of view, and apply them to the specific case of the emergency service of a Spanish hospital. This first study of a real problem includes preliminary data processing, the experiments carried out, the comparison of the algorithms from different perspectives, and some potential uses of Bayesian networks for management problems in the health service.