The Umgeni Water Wiggins water treatment plant feeds the southern areas of Durban in South Africa and has a maximum treatment capacity of about 350 Ml/d. Two interconnected reservoirs at this facility hold treated water before it enters the distribution network. Because of the variable demand, the reservoir levels and residence times undergo considerable variation. This has a strong influence on the free chlorine concentration in the water leaving the reservoir, which should be 0.8 to 1.2 mg/l, to ensure an adequate disinfection potential within the network. This paper describes a model which accounts for the observed variations of chlorine concentration, and will form the basis of a predictive controller for the chlorine concentration in the outlet.