Abstract
Nursing home administrators concerned with customer satisfaction and quality of care need a tool to assess and monitor ongoing satisfaction of nursing home residents and family members. The authors report a preliminary effort to develop such a survey using focus groups.
MeSH terms
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Feedback
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Group Processes
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Humans
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Kansas
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Nursing Homes / standards*
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Oregon
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Patient Satisfaction / statistics & numerical data*
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Professional-Family Relations
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Quality Assurance, Health Care / organization & administration*
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Reproducibility of Results
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Research Design
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Surveys and Questionnaires / standards*